Complaints Procedure

JMS Buy to Let Business Ltd


JMS Buy to Let Business Ltd is an Appointed Representative of Connect IFA Ltd which is authorised and regulated by the Financial Conduct Authority (“FCA”) in the United Kingdom. The FCA does not regulate Business Buy to Lets and Commercial Mortgages to Limited Companies.

We are required to have in place clear and effective procedures for the reasonable and prompt handling of complaints.

We are committed to providing a high-quality service to all our clients and we believe you have the right to a fair, swift and courteous service at all times.

This document sets out the complaints handling procedures that we will follow in the event that you make a complaint.

Definition of a complaint

For the purpose of FCA requirements on complaints procedures (FCA Handbook), a complaint is any expression of dissatisfaction, whether oral or written, and whether justified or not, from or on behalf of an eligible complainant about the firm’s provision of, or failure to provide, a financial services activity.

How can you make a complaint?

It is our intention to provide you with a high level of customer services at all times, however, if we do not meet these standards and a complaint is not resolved, please contact us in writing to: Complaints Department, JMS Buy to Let Business, Airport House, Purley Way, Croydon CR0 0XZ, or by email Telephone complaints can be made to 020 3637 6206 or in person.